Why has file sync been disabled again?

New Here ,
Aug 21, 2013 Aug 21, 2013

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After my Creative Cloud file sync had been enabled again a week ago, it has been disabled again today. I have been waiting for it to be available again for months and now without any warning it has been disabled. I know the 'new' functionalities of file synchronisation and sharing are very poor, but at least it was there. Why did Adobe do this and when is it going to be solved again? I need an answer on this topic soon, because I'm working on a project and need CC to function like it should.

CC_fail.jpg

(The 'Update' is for Adobe Premiere)

Adobe is not giving me the full service I am paying for each month. Perhaps I will have to take juridical actions in this matter.

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New Here ,
Aug 21, 2013 Aug 21, 2013

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And it's up again (30 mins. later). If the service is going to be turned on and off at any time, I cannot rely on it to be functioning. Are you guys @ Adobe able to ensure the file synchronisation functionality to be available? What 'up-time' do you guarantee?

CC_work.jpg

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Adobe Employee ,
Aug 21, 2013 Aug 21, 2013

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Moved from the Creative Cloud to the File And Font Sync Early Access forum. They will be able to help you here.

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New Here ,
Aug 22, 2013 Aug 22, 2013

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One day later it's turned off again! I am getting extremely agitated right now. Please let me know what is going on and when this is going to be solved. I am at the point that I have lost all confidence in Adobe and it's software.

// edit: and a few minutes later it's back again... WTF?

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Adobe Employee ,
Aug 22, 2013 Aug 22, 2013

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Norbert, firstly my apologies for the inconsitency of the service.  This is not something that should be occuring.  In order to better understand the cause, could you confirm the version of the Creative Cloud app you are running? (got to Preferences/Account)  Also, could you send me a copy of your log file, which you'll find here:

AppData\Adobe\CoreSync\CorSync-yyyy-mm-dd.log

Please email me the files that correspond to the days you noticed the issue.  I'm on djack@adobe.com

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