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Why has my CC folder disappeared and sync broken?

New Here ,
Oct 26, 2015

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Pretty sure this happened after I rolled back OSX El-Capitan to Yosemite (necessary to keep using M$ office)...

My CC folder has disappeared from Finder. And in the CC App preferences, under "Files" if I select Sync "On" the Folder location remains greyed-out. I cannot specify it and it does not re-appear toggling off to on.

The files are all still there viewed online in browser.

Anyone know how to fix?

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File sync

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Why has my CC folder disappeared and sync broken?

New Here ,
Oct 26, 2015

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Pretty sure this happened after I rolled back OSX El-Capitan to Yosemite (necessary to keep using M$ office)...

My CC folder has disappeared from Finder. And in the CC App preferences, under "Files" if I select Sync "On" the Folder location remains greyed-out. I cannot specify it and it does not re-appear toggling off to on.

The files are all still there viewed online in browser.

Anyone know how to fix?

Topics

File sync

Views

219

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Oct 26, 2015

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Adobe Employee ,
Oct 27, 2015

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Hi,

Your roll back to OS X 10.10 could have well broken things on your Mac. Your Creative Cloud Files folder will still be there but could well be hidden. Are you logged in? do you use different Adobe iD's? , if you log out of once Adobe iD and log into another the Creative Cloud File folder will be hidden for the logged out use, then re appear once that user logs back in. Have you tried a reinstall of Creative Cloud to solve this issue, this would be the first thing to try.


There are no guarantees that things will work as they once did after a full system rollback like this.


Thanks

Warner



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New Here ,
Nov 08, 2015

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ok - thanks - will attempt a reinstall

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