Why is Creative Cloud showing banners in French not English?

New Here ,
Dec 03, 2020

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Creative Cloud Desktop and the Creative Cloud web page is showing banners at the top in French with links to the French website for Adobe. 

 

Why?

 

If you go to this web page: https://creativecloud.adobe.com/apps/all/desktop

 

This is what you see - everything in English except the banner

 

frenchbanners.jpg

 

I have uninstalled and reinstalled, removed all cookies and all cache, but the issue persists.

 

Adobe Technical Support cannot work it out either.

 

Any ideas?

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Why is Creative Cloud showing banners in French not English?

New Here ,
Dec 03, 2020

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Creative Cloud Desktop and the Creative Cloud web page is showing banners at the top in French with links to the French website for Adobe. 

 

Why?

 

If you go to this web page: https://creativecloud.adobe.com/apps/all/desktop

 

This is what you see - everything in English except the banner

 

frenchbanners.jpg

 

I have uninstalled and reinstalled, removed all cookies and all cache, but the issue persists.

 

Adobe Technical Support cannot work it out either.

 

Any ideas?

TOPICS
Cloud storage web assets

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28

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Dec 03, 2020 0
Adobe Community Professional ,
Dec 03, 2020

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one of these probably needs to be changed:

 

change adobe.com website language - https://forums.adobe.com/thread/1999693

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html

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Dec 03, 2020 0
New Here ,
Dec 03, 2020

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Thanks for the suggestions - but everything is set to English.

The country is set to UK, the currency is set to GBP, the store is set to UK, the website language is English.

All cookies and caches have been deleted. Everything re-set to all the English versions.

Everything on Creative Cloud is in English EXCEPT the banner at the top which is French...!

Having checked on Google quickly, other people have reported this back in 2015...!

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Dec 03, 2020 0
kglad LATEST
Adobe Community Professional ,
Dec 03, 2020

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then i think this is in the category of, leave well enough alone.

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Dec 03, 2020 1