Why it is so hard to e-mail/chat with adobe support??

New Here ,
Mar 13, 2021 Mar 13, 2021

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Click help, click start now, choose a topic, click again to the start now to chat someone comes back to the same page. Everything loops back to the same main help page. 

 

Screen Shot 2021-03-14 at 12.32.30 AM.png

 

Contact us goes here https://helpx.adobe.com/contact.html. and this page do not have any contact option. 

 

Screen Shot 2021-03-14 at 12.33.33 AM.png

 

So why it is so hard to ask a question about your billing via chat or e-mail to someone!?

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Bug, General Feedback, How to

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1615742175553.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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Adobe does not use email for support

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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Hi @Emre5F98 ,

Use a different browser, one that accepts cookies and doesn't have script blockers.

 

1. Log-in to your account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Secure online chat is available in English 24/7.  Adobe won't use e-mail because it's not secure.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Mar 15, 2021 Mar 15, 2021

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LATEST

Emre, I am sorry to see that you encountered so many problems beginning a secure chat session.  I do see that you currently have case ADB-18460661-V0K7 open and pending your response.  Thanks to Kglad, John, and Nancy's suggestions, you were able to begin that chat session.

 

Please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update support case ADB-18460661-V0K7 if you have any unresolved concerns.  The case will automatically close if we do not receive any further responses.

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