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Why won't files from web galleries download anymore?

New Here ,
May 05, 2015

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I have been sharing folders on my creative cloud in order for clients to download images after shoots.  I just got an email from two of them saying they couldn't download any more.  One of the galleries I was able to take offline and put back on with success.  The other one I just found out about and I am traveling.  It's a large gallery (4+gigs)  so I cannot do this remotely or quickly.  Is there a way to fix this?  I am not over my storage limit on CC as I thought that could be an issue.

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File sync

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Why won't files from web galleries download anymore?

New Here ,
May 05, 2015

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I have been sharing folders on my creative cloud in order for clients to download images after shoots.  I just got an email from two of them saying they couldn't download any more.  One of the galleries I was able to take offline and put back on with success.  The other one I just found out about and I am traveling.  It's a large gallery (4+gigs)  so I cannot do this remotely or quickly.  Is there a way to fix this?  I am not over my storage limit on CC as I thought that could be an issue.

Topics

File sync

Views

116

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
May 06, 2015

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Hi Ryan, Kindly let us know if there is any message stating sync failed or anything or that sort. Are all the files uploaded properly?

Here is what you can try: Error: "Unable to sync files"

Please reply once you have tried the steps mentioned in the link above.

-Atul Saini

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