If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link https://helpx.adobe.com/contact.html Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right. Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y
NOTE: To avoid 50% penalty fees for cancelling an annual plan early, wait to cancel until the 12th month of service after final payment is processed. Set a reminder in your smartphone or desktop calendar app so you don't forget.