access issue

Report · Feb 18, 2020

Good morning,

I have trouble accessing an ebook through Adobe Digital Editions. My Adobe Id was berbet86@yahoo.it. Your support assistant suggested me to change Id, which currently is betty@cobaltprojects.com.au.

However, I still cannot access the ebook I purchased. Also the publishing company from where I have purchased the ebook have suggested me to use the same email (berbet86@yahoo.it) I used to buy the ebook on their website. I have already try to reinstall Adobe. Could you please help me.

Thank you,

Betty Beretta

Report · Feb 19, 2020

How did you ever get a hold of real person for "help"? I have nothing but trouble with ADE. Old or new.