• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

ADE 4.5.12 keeps on 'not responding' when I try to enter my id

New Here ,
Oct 16, 2023 Oct 16, 2023

Copy link to clipboard


My microsoft laptop was reset recently and I have lost the autofill for ADE.  When I try to type my email address,  I get a message that ADE is not responding.

When I click on the URL download from Kobo it brings up the ADE screen but I get the same response. 
I also tried to continue without authorisation but ADE stopped responding.

I uninstalled ADE and reinstalled it. Same problem. I contacted Microsoft who looked at the issue via QuickAssist and told me I needed to speak to Adobe.
I have Windows 10 and cannot upgrade. I also have an old ACER that has just been reset with windows 10 and I get the same problem. Adobe support gave me this link. I have been trying for hours now and hope somebody might know how to solve this problem.


ACSM files , ADE authorization , Kobo editions






Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation