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ADE does not recognize Kobo Ereader

Maggie_1950
New Here ,
Aug 03, 2015 Aug 03, 2015

I have reset (including factory reset) my kobo (wifi);  I have successfully used it for 5 years. The date is correct.

I choose manage library and it does show up as a device under computer but ADE and KOBO do no recognize it as an ereader.

I am unable to load books.  Any suggestions.  I have tried everything the KOBO help has suggested.

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