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ADE not launching

New Here ,
Sep 12, 2022 Sep 12, 2022

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I purchased digital textbooks from Irwin Law that use ADE for students to access PDF versions. The ADE will not launch after downloading and opening the application. It opens but does not launch into full screen or any content. It will just sit as an open application icon on the desktop. I have uninstalled and reinstalled it over 3 times, I have restarted my computer, I have also tried to run as admin and rename the file. I cannot preform ADE authorization/deauthorization because the app won't launch. I am running this program on the latest version on windows from my XPS. Someone please help I need to do my law school readings lol 

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