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I have an adobe account and then I installed the app to my computer. In some reason I cannot authorize my account. I tried changing the vendor from Adobe to Google but still nothing. It gives this error message:
What might be the problem and how to resolve it?
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My app stopped working mid-November; I got an error message "Check Activation", so E-Books wouldn't download from BorrowBox.With Adobe Support I have found a solution - it's about having correctly recognised authorisation:
4 Go back to Help, select Authorize the Computer and follow the steps outlined (they are very clear - you need a user name (your own, [the administrator] email address, and to create a password).
Note: I tried this sequence several times before it magically worked - persist.
It took me over 12 hours of Live Chat with a number of Adobe consultant's before one (Vishwarath) guided me through the above fix. Persist in requesting support, and don't ever be discouraged by any app provider using the excuse that "as it's free software we no longer support it" - that's not good enough.
I hope sharing what's worked for me will be useful to the thousands of ADE 4.5.11 users whose app has suddenly stopped working.
I have shared this solution with Bolinda (the owner of BorrowBox). ADE 4.5.11 is a great app, and I happily use Adobe programs.
I welcome any feedback. Good luck,
Garry