• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe Digital Editions / EditionGuard fulfilled eBook transaction

New Here ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

We have a shop that uses EditionGuard to distribute our eBooks. Adobe Digital Editions is used to open the eBooks. We have a customer that is prompted with the message "The vendor account you entered is not associated with the item you are trying to open. Try again" This user mentioned he has not fulfilled this transaction before so we would like to know who did it. All we can get from the fulfilled transaction is the adobe ID of the user in this format urn:uuid:ff2ddc22-eca0-46c6-a84d-xxxxxxxxxxxx. Is there any way to identify the linked email address that completed a fulfillment using that ID?

 

Thanks in advance

TOPICS
ACSM files , Activation , DRM

Views

60

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation