I recently reset my laptop and tablets, both of whom had been authorised to
use eBooks using my Adobe ID.
Unfortunately, when I reinstalled all the software and went to authorise
them again, I received the error message E_ACT_TOO_MANY_ACTIVATIONS
From the Forums and Adobe's help, I contact Customer Support in order to
reset the number of activations. However, I was told that I did not have
an Adobe ID using my main email address (i.e. the one that I used
previously to authorise my laptop and tablet to use eBooks) and to go to
the forums.
On follow-up, I was told that there was another Adobe ID using an old email
account where the number of activations was "good to go".
Can someone confirm with me the following (given Customer Support said that
they can assist with activations only and all other problems must go onto
the forum)
1 - Do I have one or two Adobe ID's?
2 - What email account is registered with my Adobe ID/s?
3 - Do I have sufficient computer activations remaining so that I can begin
to enjoy my eBooks again?
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