I have bought a book from a vendor, that is not listed in the option for autorization. Therefore i did not try to autorize the book with my adobe account, and instead autorized it without ID, only to descover later that this locked it to the device. I asked for help to try and circumvent this issue, telling the support employee that I misunderstood what it meant when authorizing without ID, believing that i simply would not have it locked to a single account, but rather have access from multible. The employee told me that erasing my authorization would fix the issue. Instead this locked me out of the book, since it is licenced to a different "unknown" account. Only afterwards did employee decide to redirect me to the Autorization help page, where it became clear that i had made a big mistake in Authorizing without ID, and now said employee had told me that erasing my only access would help, causing me to lose all access to the book.
I have the licens number for the unknown account - as I took a screenshot before erasing access - but theres is no password connected to it, and so I am wondering if it is possible to restore my access, or failing that, be compensated for the fact that an Adobe employee made me, for all intends and purposes, basically burn my book.
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