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Book fails to authorize on Kobo Glo with ADE 4.5

New Here ,
Mar 15, 2016 Mar 15, 2016

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I recently purchased a new computer, and installed ADE 4.5 on it.  If I download an ebook from my library and copy it to the Kobo Glo, I get an error message "Oops! This document couldn't be opened".

The Adobe Web page says that ADE 4 is compatible with the Kobo Glo. I have un-installed and re-installed ADE 4.5 on the computer  I have de-authorized and re-authorized the AdobeID on the Kobo at least twice.

Does anyone have a suggestion?

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correct answers 1 Correct answer

LEGEND , Mar 16, 2016 Mar 16, 2016

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LEGEND ,
Mar 16, 2016 Mar 16, 2016

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New Here ,
Mar 21, 2016 Mar 21, 2016

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Thank you---going back to ADE 3.0 solved the problem.

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LEGEND ,
Mar 22, 2016 Mar 22, 2016

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You are welcome.

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New Here ,
Sep 14, 2021 Sep 14, 2021

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I have exactly the same problem but working on my current computer.  If you ask for help you get typical computer speak explanations.  Why do they keep messing about with this;  it was the same with Cloud Library until someone put something right.  I think they have software problems.  I get to the "download" bit but the ADE doesn't seem to tie up with it.  Back to carrying library books!

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