Can I contact someone at Adobe to deauthorize my PC from Digital Editions? The email/ID the PC is currently registered with is a defunt old college email address which I do not remeber the password for and can no longer access to reset the password.

[fg0404]

Hello. I recently downloaded an ebook, which required me to sign up for an Adobe ID and download Digitial Editions (DE) in order to access it. After downloading DE and attempting to open the ebook,the message "Error! Check Authorization" appeared. I then went to the Help tab, and then the Erase Authorization tab, when I realised I had downloaded DE on my PC several years ago whilst at university, to access some textbooks, using a university email as the Adobe ID/login. I am however unable to deauthorize my PC from this old university email/ID as it requires a password to do so, which I do not remember. I cannot request a reset password because the university email is defunct and not accessible. There seems to be no way for me to "sign out" of the old university account/ID, therefore making DE (and using it to read ebooks) defunct on my PC. If I could successfuly deauthorize the university ID, I could sign back in with the new personal ID I created recently to access the ebook I had purchased. My question is essentially then, is there someone I can contact directly at Adobe, who at their end can independently deauthorize my PC from the old university email ID? (As explained, there is no way I am currently unable to deauthorize it myself.) I did chat to an adobe representative online but they were unable to help and directed me to the forums. Many thanks in advance for your help!

[Nanaky]

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

[milanc46229707]

Id issues

[kirkw83399102]

Kirkw83399102

I have account customer no REMOVED.  Auto draft bank monthly.

Issue is, uninstalled and now can't get download without repurchasing.

Please advise, how to?  get Adobe downloaded.  That I have been monthly invoiced for.

thanks, Kirk Williams

[personal information removed for your protection - https://forums.adobe.com/docs/DOC-3731]

[This is a public forum, not Adobe support, please do not post personal information]

[John T Smith]

This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

[debbiem30216535]

Takes you right back to the forum.  There is no way to contact Adobe through the link you provided.  Endless loop. 

[calm_force0195]

Adobe has become difficult. I got an email from Adobe that someone is changing your password. I have done and i  know who. I tried to contact Adobe but it has become a pain in ???. I can not reach anyone on phone or send an email. There is heading contact us and there is all sort of big note without any relevant answer.  That is why I am placing in this forum. Thank you Mohinder