can't authorise iPad

New Here ,
Feb 16, 2015 Feb 16, 2015

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I have an iPad with overdrive installed and for the last 2 years borrowed ebooks & audiobooks from my library on that iPad.  Then overdrive started glitching, not responding to tapping on screen to sign in etc (this is NOT the iPad problem as all other apps DO work) so I uninstalled Overdrive and reinstalled it.  Since I reinstalled it I can still borrow audiobooks from my library but I cannot borrow eBooks. It tells me to authorise and takes me to the authorise screen. Then when I press "authorise" nothing happens. Nada. Nothing. I only have 3 devices authorised when I check by logging into ADD, apparently including this one.

I've checked all the forums, tried your chat, tried twitter. No-one seems to be able to help me.   I've also tried to authorise it directly via the settings on ADD app on my iPad and it also gives me an error "Error Digital Editions encountered an error while activating."

I've been trying to fix this glitch for 4 days now and my patience is running out.IMG_0031.PNGIMG_9630.jpg

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Adobe Employee ,
Feb 17, 2015 Feb 17, 2015

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Please make sure you are connected to internet when you try to authorize ADE.

Error suggests that there was some error in authorization process.

Please try again.

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New Here ,
Feb 17, 2015 Feb 17, 2015

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I am connected to the internet via wifi, it is working perfectly for everything else, including for downloading audio files from the same library account. 

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Guest
Aug 19, 2016 Aug 19, 2016

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I'm having the same issue and I am connected to the internet.  I have the same error message when trying to use Overdrive and Adobe Digital Editions.

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New Here ,
Jun 07, 2017 Jun 07, 2017

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I have de same problem.

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New Here ,
Jun 08, 2017 Jun 08, 2017

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I, too, am having this problem. I have tried repeatedly from my iPad and iPhone with no success.

IMG_4970.PNG

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New Here ,
Jun 08, 2017 Jun 08, 2017

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I'm having the same issue.  I can de-authorize and authorize on a macbook pro, but not an any mobile device

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New Here ,
Jun 09, 2017 Jun 09, 2017

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And how many times do you suggest retrying...

Done the whole deauthorisation reuathorisation...reinstall...lost the library...

and all you can offer is...go do it again...?

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New Here ,
Dec 20, 2017 Dec 20, 2017

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Several people have the same issue (and no it's not a connection issue) could you (or another staff member) please provide some useful information to help solve the issue.

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New Here ,
Jun 08, 2017 Jun 08, 2017

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I am having the same issue  , Can you please let us know how to solve this issue in ipad ?

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New Here ,
Jun 08, 2017 Jun 08, 2017

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Me threeeee! This is so annoying

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New Here ,
Jun 09, 2017 Jun 09, 2017

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IMG_0509.PNGMe too, I have the problem to autorise ADE with iPad I have reset and reinstall and I don't know what to do else...

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New Here ,
Jun 09, 2017 Jun 09, 2017

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I Stay with the same problem in Ipad and Iphone. Someone solved that?

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New Here ,
Jun 09, 2017 Jun 09, 2017

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I have the same problem with the app on an iPhone

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New Here ,
Jun 12, 2017 Jun 12, 2017

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same problem here... No answer from Adobe...

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New Here ,
Aug 14, 2017 Aug 14, 2017

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same problem here

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New Here ,
Apr 22, 2021 Apr 22, 2021

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I am having the same issue  , Can you please let us know how to solve this issue in ipad ? Could not beleive this problem is still unsolved.

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