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Can't open .ascm file in ADE, although computer is authorized?

New Here ,
Jun 21, 2016 Jun 21, 2016

Hi!

When I try and open a purchased .ascm publication I get the error: "Connection Error Detected"

"Digital Editions couln't connect to the fulfillment server. Please make sure you are connected to the Internet."

Obviously I am connected to the Internet, as I am able to post this from the very same conputer (PC with Win7 Enterprise) so any advice on how to fix this issue?

BR / JP

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New Here ,
Sep 02, 2017 Sep 02, 2017

Under Windows, try to uninstall ADE. Then open registration editor (regedit) and search folder

HKEY_CURRENT_USER\Software\Adobe\Adept\Activation

Delete this folder.

Reinstall ADE and register your PC.

Now you should be able to open ascm files with ADE.

HTH

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New Here ,
Sep 02, 2017 Sep 02, 2017
LATEST

I am having the same problem with the android tablet edition.

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