Can't open DRM ebooks on Kobo Glo

[Guest]

I gave my mom a Kobo Glo for Christmas, but I can't get Adobe Digital Editions to work with it properly. I installed ADE 2.0 on her Windows XP machine and it recognized and authorized the Kobo, but when I try to open a library book on the Kobo, the cover appears and then the screen goes black and I'm returned to the main menu. The book is then marked as Finished.

Other DRMed books on her Kobo (free ones from the Kobo Store) won't open, but display an error message: "Oops! This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with your Adobe ID [etc]..."

I've tried some of the suggestions I've seen here, including deleting the authorization on the device and reconnecting. I've also tried deleting the Digital Editions folder on the Kobo and reconnecting. Nothing appears to be resolving this problem.

I guess the next step would be to revert the Kobo back to factory and start all over. Any other suggestions?

J> (on behalf of my mom on this Adobe profile)

[andreah27126398]

hi all. this is my first post. im having the same problems with my brand new kobo glo.if i download a library book i can read it on the computer  i can trans fair it to kobo but the kobo wont open it the message reads that the device is not authorized. i have tried resetting the kobo, i have uninstalled the kobo app off the computer and started again i have tried two older versions of ADR  the only thing i have noticed is that the adobe id,s ( the bit in brackets ) isn't the same for the computer and the kobo. one starts urn ( u r n )  the other starts um ( u m ) I think this may be the problem but i don't know how to correct it as the adobe id in brackets is created by program on the computer. i hope someone can resolve this as i only  bought the kobo so that i can read library books. thanks Andrea

[hennier]

Here are 2 solutions:

1. Change another Adobe ID. Register a new Adobe ID that keep the same with your eBooks account email address.

Then ADE can sync your books because they are the same ID.

2. Remove Adobe DRM. Use a tool DRM Removal to remove adobe drm, then your books get free, you can copy them to your ereaders and even share books with your friends and families.

http://www.epubor.com/remove-drm-from-adobe.html

[richjenn13]

The 2 big issues are that Adobe instructions are usually useless and frequently wrong, and the KOBO software and UI is quite simply a disaster.

The only software I know that is actually WORSE then I Tunes for Windows [and that's really BAD!].

I also bought a KOBO so I could use Library books, but the process of getting a Library book onto the reader is torturous and unreliable.

Kobo don't give a toss, and Adobe seem incapable of designing anything user friendly.

Does anyone know of an alternative route software wise to get E Pub books onto and e -reader?

Sigh!

[Toby Topaz]

I struggled with this same problem for a long time.  Then I discovered that Kobo doesn't work with Adobe Digital Editions version 4.  I uninstalled ADE 4, deleted all the associated files from my Kobo, and downloaded ADE 3.0.  Everything now works perfectly.  Hope this helps some of you.  I know how frustrating it can be when all it needs is a simple warning that neither Kobo nor Adobe could be bothered to supply.

[Spinner_is]

I may have solved the issue regarding Kobo’s inability to open DRM protected books from the library. Like everyone, I was pulling out my hair trying to solve this mystery. (Kobo truly offered no help at all..and the support person new absolutely nothing about Mac computers.)

This should apply to both PC and Mac users. Note: I am using ADE 3.0

These are the steps that worked for me.

1)Connect Kobo to the computer

2)Download your book from the public library (select EPub version)

3)When download completes..open the file.

4)ADE opens up - click on Library (top left corner of screen)

5)Select your book from the right side and right click on it

6)Select “Copy to Computer/Device>Kobo EReader” from dropdown menu

7)When done...eject Kobo properly from computer. Wait till Kobo finishes processing         

    before unplugging from computer. (Not sure if this is necessary...but works for me)

8)Read your book and enjoy

Hope this works for you..it did for me. At least give it a try before going through the whole reset option.

Good Luck!!

[GloUser]

After over a year of successful use of the Kobo Glo to borrow and read ebooks from the public library, the Kobo stopped allowing me to do so and gave me the message indicating is was missing authorization. Book would show up with a blank cover.

I contacted ADE and Kobo help and finally resolved the problem based on a suggestion in some user forum. Here is what I did:

Hi all,

I solved my problem by doing something that went beyond the help offered by ADE and Kobo Help desks.

The concept: Remove ALL related software from your computer (ADE, Kobo Desktop) and factory reset the Kobo Glo and reinstall in the precise order below. This order is critical to success.

The steps:

1] with Kobo device disconnected - do a factory reset

2] de-install Adobe Digital Editions Software

3] de-install Kobo Desktop *

4] re-install Kobo Desktop

5] plug Kobo in and allow it to be configured. Do not load any old books

6] disconnect Kobo device and confirm that it DOES NOT have an ADE authorization (it shouldn't because your computer should not have any ADE software on it that could transfer the ADE authorization to the Kobo device.)

7] Download and re-install ADE software.

8] Authorize you computer.

9] connect your KOBO to your computer.

10] Authorize KOBO device

You should find that library books now load properly.

*Conclusion: The problem lies in the KOBO desktop. As the Australian gentleman said, it is glitchy (and very annoying!)

[stuarth1646440]

The problem appears to be with ADE 4.0.  After reloading Kobo Desktop and resetting the e-reader to no avail, I contacted Kobo support and was advised to uninstall ADE 4.0 and reloaded version 3.0, which after some difficulties with authorization, now seems to work. Too bad Adobe doesn't publish this info.

[jieraffe]

stuarth1646440 I wished I had stumbled upon your comment before I factory re-setted my Kobo Aura because to my disappointment and frustration, it didn't solve the problem Your method totally worked! Thank you so much!

[margaretb11100448]

I have found the answer to this problem.  If you right click on the ADE icon and go to properties to will see a tab called Compatibility.  click on that and do the test.  There have been compatibility issues between Windows and ADE.

[caroler71593347]

Where abouts is the ADE icon - is it in File Explorer or when you have ADE open. I have tried both and not found a Compatibility tab. Which version of Windows and which version of ADE are you using?

[margaretb11100448]

I am using Windows 10.  The icon or picture of Adobe Digital Editions that you double click to open the program should be on your desktop or in your harddrive.  If you right click on it you will get a drop down menu and at the bottom of the list you will see Properties.  Click on that and you will see one of the tabs is Compatibility.  Click on that and do the compatibility test. 

[margaretb11100448]

I have found the answer to this problem.  If you right click on the ADE icon and go to properties to will see a tab called Compatibility.  click on that and do the test.  There have been compatibility issues between Windows and ADE.

[okofoto]

This is interesting and puts what I just posted in a new light - not only library books! So the suggestion to complain to both Kobo and Adobe stands. Perhaps thousands of snail mails would work?

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