Can't open eBook on iPad: get E_ADEPT_INTERNAL error.

Report · Jan 23, 2014

I am trying to download to my iPad an Axis360 book i borrowed from my library. I have been able to download it to my Windows 8 PC, but i'm having trouble getting on the iPad. I have Axis 360 reader installed on my iPad. If i log in to the library, i can see the book i want to download. If i click download, i get a screen asking for my Adobe ID. I didn't remember having one, so i created one.

When i then use that to download the eBook, i get this message "The item was originally downloaded with a different user account or Adobe ID. To continue, please add that account.".

If i try adding an axisreader id, & use my library card # & PIN, i get this messge "E_ADEPT_INTERNAL. http://adeactivate.adobe.com/adept/SignInDirect null". How can i get the book?

I tried Adobe Tech Support & they were useless - they told me to try the Forums, so here I am...

P.S. Tnis does not seem like its an Adobe Reader question, but this is where Adobe tech support sent me.

Report · May 21, 2015

I'm having the same problem, I think. I can successfully log in to www.adobe.com with my email address and password on my desktop, but when I' try to download an Axis 360 ebook on my Android tablet it won't take that email and password, with the same message you described. have you found a solution?