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Cannot access eBook on different devices with same Adobe ID

New Here ,
Aug 19, 2018 Aug 19, 2018

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Hello,

I am currently trying to access an eBook on two devices. However, on the other device, I cannot access the eBook despite using the device being authorised with same Adobe ID. I see the eBook but it says 'author unknown' and I receive a pop-up clicking on it saying that I cannot access it. I have tried redownloading the eBook but it doesn't work - it says 'Unable to download. Error getting License. License Server Communication Problem: W_ADEPT_CORE_WRONG_DEVICE'.

Would appreciate any help!

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LEGEND ,
Aug 19, 2018 Aug 19, 2018

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Try to remove the authoirze and authorize new?

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New Here ,
Aug 20, 2018 Aug 20, 2018

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As in remove the authorisation and re-authorise with a different Adobe ID?

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LEGEND ,
Aug 20, 2018 Aug 20, 2018

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As remove and authoirze with the same adobe id.

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New Here ,
Aug 20, 2018 Aug 20, 2018

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Thanks, I have tried but it didn't work

I erased the authorisation and then authorised with same Adobe ID but it still says 'wrong device'.

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LEGEND ,
Aug 20, 2018 Aug 20, 2018

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Try to reinstall ADE?

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New Here ,
Aug 23, 2018 Aug 23, 2018

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Hi, sorry for the late response! I re-installed on both devices and it didn't work Still can only use on either 1 device (I have to re-download the eBook because it expires after 24 hours).

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LEGEND ,
Aug 24, 2018 Aug 24, 2018

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This is a little bit crazy. Better you uninstall ADE again, then remove the Authoirze file or registry key and install a older version: Adobe Digital Editions downloads

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New Here ,
Aug 24, 2018 Aug 24, 2018

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Hi Nanaky, I really appreciate your support so far! I uninstalled ADE but how do I remove the authorise file/registry key before I install an older version?

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LEGEND ,
Aug 26, 2018 Aug 26, 2018

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Used the remove of the registry key or the file of the first answer.

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New Here ,
Aug 27, 2018 Aug 27, 2018

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Sorry, I am not quite sure what that means. What I did so far was uninstall ADE latest version and re-installed an older version but I still can't access the file eBook...

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