The problem is not about activation. The problem is that the program will not load. I have used Digital editions for many many years and never had a problem until I downloaded an updated version. The program installs no problem, but when wanting to open the program it jus will not open and it just spins around and around for as long as I let it . It has been spinning for more than five hours at times.
I have downloaded eBooks that can only be opened using Digital editions so I am in a situation where I have paid for products I cannot open or read.
I also have a problem login into my account to get help. I get a message saying that my Email is not connected to any account with Adobe but that is wrong. I use other Adobe products and have no problem with them or logging into my account when using them.
I am very disappointed and frustrated with this situation and using your online chat help is actually quite useless. Despite explaining my problem several times. The chat helps continues to see my problem as being in activating the program. Not the case at all. To even get to Activating the product one has to get the program open and loaded.
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