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Device Authorization with Non-Existent Account

New Here ,
Jan 11, 2024 Jan 11, 2024

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Hello,

I can authorize devices - such as this computer or my Kobo reader - with ADE. But, when I go to the Adobe web site and use the email address associated with ADE, the site login tells me "account not found." How can that be? I've been using that email address for close to 20 years, and my Adobe account is/was probably nearly as old. I guess that because I only ever used it for ADE or other authorization purposes, Adobe purged it at some point as an inactive account. Still, isn't it odd that it works for that purpose but is otherwise invisible? I just authorized two readers tonight, so I know it works. But ... what?

 

I'm afraid to create a new Adobe ID account online with that email for fear of borking the existing authorizations.

 

Thanks for any insight.

 

mp

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