Document is licensed for a different user account

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Feb 04, 2022 Feb 04, 2022

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I think I need to open a Web Case but can't find the link to do it. 

I had Adobe Digital Editions installed as I use it to borrow library ebooks but last week my computer crashed and I had to reinstall Windows. There was a book downloaded into bookshelf on ADE at the time of the crash.

I reinstalled ADE and set up to Authorize using my google account,

but when I try to return that book I get an error "document is licensed for a different user account". The book cover has a red exclamation mark on it. It doesn't tell me the user account that it is tied to. So I think I must have used a different email address (not the google one) when I originally set up ADE. I tried going to the adobe website and locating accounts for another 2 email addresses that I might have used, in order to try and recover the password but it can't find an account associated with either.

I've also tried erasing authorisation and returning the book - same error.

So I am stuck, unable to return the book. Is there a way to find out the Adobe ID associated with that book? 

ADE authorization







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