E_ACT_NOT_READY error but license is activated

[JosieViz]

This is the error I get when I try to use ADE 3.0 - Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

I called the helpdesk and they told me that my license is activated so I have to use this forum. I AM VERY FRUSTRATED !!!

[Nanaky]

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

[renés62159696]

This solved the Problem on my Mac, Thanks

[JosieViz]

Thanks Nanaky - I followed the directions you sent but there is no folder for Digital Editions and I cannot find activation.dat file. I looked for it in case it was in a different folder but there is no activation.dat file on my computer.

[Nanaky]

You have open the hidden library how discrite the link?

[JosieViz]

I don't understand what you mean about hidden library. What is discrite? I don't think that's even an English word?

[Nanaky]

Has you used the steps under this Link: Access hidden Mac OS library files ?

[JosieViz]

I tried this and it does not work. Nothing happens when I follow the instructions and I still cannot read the books !

[Nanaky]

o.o with point of the instraktion are work not?