E_AUTH_BAD_DEVICE_KEY - please help!

[6y7OBS]

I use a Mac computer. I'm trying to authorize my Digital Editions and I keep getting this error. I've tried many different troubleshooting methods but the error never goes away. I tried de-authorizing my computer and authorized again using my Adobe ID. I uninstalled and then re-installed DI many times, and using the previous versions. I also deleted the "activation.dat" file located in /Library/Application Support/ Adobe/ Digital Editions and nothing happened.

I also uninstalled the program and downloaded it from a different browser. Still getting the same error. VERY frustrated here, someone please help

[sufenner]

Hi there, I had exactly the same* problem and the solution in my case was weird but essential:
within the "keychain app", I needed to lock down "the lock" within the keychain app itself.

Once I locked it, the Adobe authorisation process went through.

*using a Mac

[artikakk]

Flippin eck, thank you for this! After hours of wondering what was going on and faffing around I can't believe that solved it

[sheng_yeongc40807643]

Thank you so much. You saved my life. :hugs:

[AndyEnz]

Thank you so much. I'm another one who had just about given up hope before finding your message. I really appreciate that you took the time to post the solution.

[DavidS4]

This might sound very stupid but I can't find the lock on Keychain Access. I'm (reasonably) familiar with the locks on different screens in System Preferences - at bottom left - but can't see anything like that in the Keychain Access screen. Is there somewhere to navigate to, to find it?

Thanks (if anyone reads this).

[pjs]

Just in case you're still looking, right click (command click) on the login and then select lock from the menu.

[melanies72389026]

LOCKING THE LOCK ON THE KEYCHAIN ACCESS WORKED!!! I AM ECSTATIC!!!! I had previously tried ALL the solutions suggested here.  If you have not yet locked your KeyChain Access, do it. It really works. Before, I felt like I was mentally hitting the same wall over and over again. SAVED ME! THANK YOU!!!!