E-book isn't in my account and I can't re-download it

Report · Jan 29, 2016

I purchased an e-book and downloaded it to Adobe Digital Editions. Now it isn't in my Adobe account anymore, and when I try to download it again I get the error message saying the license is already fulfilled. How do I find the book I purchased and have used previously in my Adobe Digital Editions account?

Report · Jan 31, 2016

Have you download the eBook directly from the website of the reseller of the eBook?

Report · Feb 01, 2016

Yes, when I try to download the book again it says the license is already fulfilled.

Report · Feb 01, 2016

Closed Digital Edition.

Rename My Digital Edition Folder under Documents in My Digital Edition.old
Start Digital Edition again.

Check if the right adobe ID under Help > Computer authorization

If this the wring adobe ID download and open the eBook new.

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Report · Feb 02, 2016

I renamed the file in Documents to My Digital Editions.old, started Digital Editions again, and went back to the original website to download the eBook again. I got the same error message, which is shown below.

Report · Feb 02, 2016

You are sure that used the same Adobe ID as the first download?

Report · Feb 03, 2016

Yes, I haven't changed anything with my Adobe ID.

Report · Feb 03, 2016

In this case contact the reseller of the eBook to check it. Its should work when you have used the same Adobe id.

Report · Feb 04, 2016

I have already worked with the seller of the e-Book before I started this week-long process with Adobe. I am able to download the book but cannot open it in Adobe Digital Editions. I need to get a resolution from Adobe on this. It has been almost a week now, and I have to wait 18 hours after I leave a reply before I get a response, even though the Adobe Customer Service told me this "forum" process would get me an answer in 2-3 hours. It's been 6 days.

Report · Feb 04, 2016

Should I uninstall Digital Editions and install it again? How do I get the license to reset? That's the original error message - License already fulfilled by another user.

Report · Feb 04, 2016

That was not help. The problem its in the eBook itself when you open it not with a other Adobe ID. You need a new Download of the firel with can linked new with Adobe iD. In this case nothing help what do can make in Digital Edition.

You can also wait for a answer of STAFF. I have only try to help