Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Erase all authorizations and start over?

New Here ,
Oct 27, 2015 Oct 27, 2015

Hi!
I've authorized the maximum limit of devices for the id in digital editions.
The problem is though, that I sold two of my computers last week just to buy a new one. When I now try to authorize this new computer it (of course) says that the maximum authorized computers is reached.

Is there a way just to de-authorize all of the computers and just start over? The old computers is in new hands and out of my power.

Thanks!

171
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 28, 2015 Oct 28, 2015

Reset the activation can only customer support. Please contact customer Support: Kontaktaufnahme mit Kundendienst

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 28, 2015 Oct 28, 2015

Well, I was in contact with them yesterday and they said that they didn't handle digital editions and sent me here instead...

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 28, 2015 Oct 28, 2015
LATEST

Try its again. The password reset are work not over the forum. At me the customer support has help.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines