Error: Check Activation and Error with deautorization

[Anika2015]

I installed ADE 4.5 on my PC. Every time I try to open an urllink.acsm I get the message: "Error! Check Activation". My PC ist autorized with my ID. I guess that the solution is to deautorize my PC and then to re-autorize it. Unfortunately, every time I try the deautorization I get the message "deautorization isn't possible. Try it later"... What can I do now? Thanks!

[Nanaky]

Start Digital Edition.
Press ctrl + shift + d

accept that remove authorize

then enter your data under help > authorize computer

[Anika2015]

Thanks, but doesn't work...

After accepting the deautorization I get the error message "deautorization isn't possible. Try it later" and I get back to the first window where I have to enter my ID and my password for starting the deautorization.

[Nanaky]

Do you used windows or macintosh?

[Anika2015]

I use windows 7

[Nanaky]

1. Close all applications.
2. Choose Start > Run.
3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
5. Select the Adept key.
6. Choose File > Export.
7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
8. Right-click the Adept key and choose Delete.
9. In the Confirm Key Delete dialog, click OK.
10. Close the Registry Editor.
11. Open Adobe Digital Editions and reauthorize.

[lailas30932351]

Same problem! I got the same solution to be applied, given by Adobe, but it is not working at all. ! I cannot find the adept key!

Here are screen shots of the registry Editor. Any help please? Thanks

[Nanaky]

You must remove the complete: HKEY_CURRENT_USER\Software\Adobe\Adept no Folder under this.

[lailas30932351]

Where must I click to do this? I don't see ...I don't understand...

Does it mean that I have to right click on ADEPT and delete?  FOLLOWING THE FIRST PICTURE PULISHED ABOVE?

[Nanaky]

lailas30932351 schrieb:

Where must I click to do this? I don't see ...I don't understand...

Does it mean that I have to right click on ADEPT and delete?  FOLLOWING THE FIRST PICTURE PULISHED ABOVE?

Yes you make a right click on ADEPT and deleted.

[lailas30932351]

   Thanks so much for your clear explanation. ADE is working again now. To say clicking right on the word ADEPT  is much more clear that saying ADEPT KEY.

Here is the sentence which will be useful to everybody : You make a right click on ADEPT and delete

I am very grateful for your help and your patience. I deeply appreciate.

May you have a great day.

[Nanaky]

You are welcome.

[Linda_A000000]

I have the same error code: Error! Check Activation

I followed your explanation Registry Editor : registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

And everything works fine now.

Nanaky, thank you very much 🙂

LindaA

[Nanaky]

You are welcome.

[reinhardk67031947]

Hi, very helpfull, it seems. I have exactly the same problem as described, but I am using Windows10. How do I reach the Registry, or will that be another path to solve the problem? The problem occured when switching from W7 to W10. Can you give advice on this?

[Nanaky]

The steps are the same for Windows 10.

[Linda_A000000]

for Windows 10

reinhardk67031947....     write(regedit) here :

 

Choose from list

Continue steps 4 to 11 (from  Nanaky) :

4.In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

5.Select the Adept key.

6.Choose File > Export.

7.In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

8.Right-click the Adept key and choose Delete.

9.In the Confirm Key Delete dialog, click OK.

10.Close the Registry Editor.

11.Open Adobe Digital Editions and reauthorize.

LindaA

[reinhardk67031947]

Thanks a lot, that helped me !

Since I only changed to W10 last week I still had to find where to put the regedit command (is done now).

[Nanaky]

You are welcome.

[wheesu]

I can follow up until step 7: "In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save." But can you tell me what specifically I enter as the "name and location for the backup registry key"?

[Nanaky]

That can you choose itself.

[wheesu]

Thank you very much! Your solution worked!

Before finding your solution, I wasted two days trying everything suggested by my library's technical support (uninstall ADE 4.5, reinstall 2.0, deauthorizing, reset as well as factory resetting my Kobo, etc. Nothng worked.

[Nanaky]

You are welcome.

[Boldv]

Please can you give me an example of a suitable file name for a backup registry key and a suitable location for it to go ?  I have no idea...I just read the Kobo.   

        Very many thanks.   Dennis.

[Nanaky]

You the name how the system give and used Desktop.