Error: E_ACT_NOT_READY + Unable to deauthorize + unable to open .acsm files

[krm12741176]

My Adobe Digital Editions installation (4.5) is not opening .acsm files. This issue occurs with files from any source, including free Adobe ebooks. I get the following error message: "Error getting License. License Server Communication Problem: E_ACT_NOT_READY" I have been seeing this error for almost a month, and nothing I do resolves it.

I have uninstalled ADE and reinstalled it. I tried deauthorizing my computer, but every time I try to deauthorize I get another error: "Unable To Erase Authorization. Please try again after some time." I have been getting this error for about 5 days.

Attempts to contact tech support resulted in a 20-minute chat where I was transferred to multiple departments, was greeted with the phrase "I can help you," and then told to go to the forums. As you might imagine, this is extremely frustrating.

I am running Mojave on a MacBook air.

[kbachrach]

did u ever solve this.  I have the same problem & am getting a much longer runaround with Adobe?

[manuelm78661242]

I also have the same problem, and same run-around.

[Nanaky]

Windows:

    Close all applications.
    Press WINDOWS + R.
    In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    Remove the Adept Folder.
    In the Confirm Key Delete dialog, click OK.
    Close the Registry Editor.
    Open Adobe Digital Editions and reauthorize..

Macintosh:

    quit Adobe Digital Editions.
    Navigate to /Users/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
    Open Adobe Digital Editions and reauthorize.

[sandeepp23073769]

Hi

Navigate to /Users/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

I had followed all this but couldnt find digital editions so that i can drag activation.dat file to trash

[Nanaky]

You in the user Library?

[rocketrobfl]

Thank you Sandeep, that worked! Finally! Much appreciated!

[MJBoda1]

The Macintosh process works splendidly. Fixed the same problem I had. Obviously Adobe needs to work on fixing this which is a common problem. 

[ana9]

Nanaky,

thanks a lot for your instructions. I don't know much about computer software but I did manage to follow your instructions and it worked! I authorised my ID on ADE and everything is perfect.

[alessandro36766153zu82]

Thanks a lot for the tutorial. Now Adobe DRM 4.5 works again

[Francesca25293026831i]

Hi there,

I tried to do the procedure but I can't find the Digital Editions folder in /Users/Library/Application Support/Adobe/ so I'm stuck. I contacted the ADE support and they told me to ask the forum. Ha sanyone had the same issue with Macintosh? My computer is running Sonoma 14.7.3.

Thanks in advance for your help!

[Lynda34516221jjxb]

Did you figure this out?  I have the same problem.