Today I recevied an email from googleplay-support [at] google.com
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Hi Michael Meyers-Jouan,
This is Randy, a Google Support Specialist from our escalations team. Our team followed up internally about the ADE issue you experienced, and we believe this is now fixed. For each new Google Play Books purchase that had an error, can you re-download the ACSM file through Play Books web (play.google.com/books), and export again? They should now upload as expected without any issues.
If errors still persist, please send screenshots and our team will continue to troubleshoot. I’ve also included more detailed steps at the end of this email.
To say "thanks" for being a Google customer, I'd like to give you a $20 USD Google Play promotional balance as a gift that you can use toward purchasing your favorite Android app, music, movies, or other digital content on Google Play.
To redeem your promotional balance,
- Open the Google Play app.
- At the top right, tap the profile icon.
- Tap Payments & subscriptions > Redeem gift code.
- Enter the code: C04QG98S3G6DH3M, then tap Redeem.
Here's some important info to know about your credit:
- To redeem a code, you'll need an active Google Payments account.
- Your code must be redeemed by 1/1/2022. Once redeemed, the balance will expire on 7/1/2022. Be sure to redeem and use the balance by these dates.
- This balance cannot be used to purchase devices or accessories.
For full terms and conditions, visit https://play.google.com/about/offer-terms.html.
For full ADE Troubleshooting Steps:
- Check that the date and time is correct on your computer.
- Make sure you’re connected to the internet.
- Re-download the eBook.
- Remove the book from your ADE Library.
- Sign in to https://play.google.com/books.
- Next to the book, click More (3 vertical dots) > Download as ePub/PDF.
- Open the file in ADE.
- Re-install Adobe Digital Editions.
- Uninstall ADE.
- Download and install the latest ADE.
- Restart your computer.
- Get the latest Adobe Acrobat Reader (see system requirements).
- Activate ADE and authorize your computer.
- Launch ADE.
- Activate your software:
- Choose Help > Sign In (if this is dimmed, you're already signed in and don’t need to activate your software).
- Sign in with your Adobe ID and password.
- Authorize your computer: choose Help > Authorize Computer.
- Make sure that any firewall, antivirus, and proxy software on your computer isn’t blocking ADE servers. You can also check whether http://adeactivate.adobe.com/ is blocked. If it's not blocked, you should see "Welcome to Digital Editions."
Should you have further questions or concerns, feel free to reach out to us anytime. As part of our continued customer service, we want to make sure that everything has been addressed.
Within 48 hours of our last interaction, you'll receive a short survey via email. We’d love to hear your feedback about our interaction today and your overall experience with Google support.
Thanks!
Randy
The Google Support Team
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I tried buying a couple of new books from Google Play. When I tried downloading them and opening the ACSM files, ADE gave me the following error:
Unable to download
Error getting License. License Server Communication Problem:
E_AUTH_BAD_DEVICE_KEY_OR_PKCS12
However:
When I uninstalled both ADE and Acrobat Reader, and reinstalled them, newly downloaded versions of the same ACSM files opened successfully.
So it appears that Google, at least, has identified a problem with their ACSM files and/or with some settings created by the Adobe programs. I find it interesting that after being told by numerous Google employees (in chat sessions) that there was nothing wrong with their ACSM files, Google is now admitting that there was a problem.
In any event, try the instructions in the letter I received (included in this post above), and let us know if that helps you.
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