Error getting license. License server communication problem: E_ADEPT_NO_TOKEN. Please help

[doortjievh]

I try to download my ebooks on my laptop but receive the onscreen message, Error getting license, License server commucication problem: E_ADEPT_NO_TOKEN. Please help?

[Dominic Michael]

Please try deauthorizing and reauthorizing the device.

[doortjievh]

I did try that and it did not help, any thing else that I can do?

[Dominic Michael]

This error will come when the download did not contain a valid fulfillment token. Can you please open the URLLink.ACSM in a notepad and check, whether the file has valid XML content or something like "<error xmlns="http://ns.adobe.com/adept......."

[doortjievh]

<error xmlns="http://ns.adobe.com/adept" data="E_URLLINK_AUTH http://acs4.editionguard.com/fulfil

That is the message I got in notepad. Does it help?

[Dominic Michael]

It means, the URLLink.ACSM file is corrupted. Please contact the book store and ask them to check whether the configuration in the server side is correct for that book.

One of the simple setting in the server which can case this issue is, setting the book for loan in server and providing the purchase option in the book store or vise verse.

Hope this solves your problem.

[Paul5CC9]

This software is rubbish. We have tried installing this crap on 4 different computers, de-authorised and re authorised, re downloaded the ACSM and deleting the activation file as suggested in another adobe support thread. its always the same message: "Error getting license, License server commucication problem: E_ADEPT_NO_TOKEN."