Error Getting License

[Iseult72]

Hi:

I've downloaded an ebook (as a URL Link file) from my local library. When I try to open it, I receive the following message:

"Error getting License. License Server Communication Problem:

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12"

I've tried this on URL files from two different libraries. I've also checked the version of Digital Editions is authorised and I've downloaded the most recent version. I'm still getting this error.

Can anyone please help me resolve this issue?

Thanks

Catherine

[Iseult72 · Accepted solution]

Found the answer (pasted below) here: I am attempting to download ebooks from my local library - I click on download epub - it says open w...

Answer:

For this problem, you need to deauthorize and authorize ADE again.

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again.

ADE will be deauthorized now.

Now Authorize ADE again.

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

Error will be fixed !!

[Tryggve31291008rvi9]

Problem solved. Thank you! I can´t understand why Adobe cannot fix it in Adobe Digital Editions.

For me as a stupid user it makes a "Catch-22" situation...

Thank you once again//Tryggve

[John31397186467w]

Dear, I need your help! Facing issues with digital services. Your expertise can solve problems effectively. Please share your opinions and solutions. My services are on https://www.ericlcox.com/

[Brigitte31430578sqn8]

I am going crazy!!  Thanks for your hints, but if I type /Library/Application Support/Adobe  >> Digital Editions does not even appear as choice. What can I do to find this activation.dat file? Greatful for your help! Soon off to holidays - without books????? 

[hiheelmom8]

Thanks so much!!!

[John31397186467w]

Facing challenges with your property management? Consider the effectiveness of the Philadelphia Property Management Solution providing hasle free services to solve your problms.

[John31397186467w]

Identity Limited's photo ID card printing services are top-notch! Their attention to detail and quality assurance is commendable. I highly recommend them for all your ID card printing needs. https://www.identity.ie/photo-id-card-printing-service/

[John31397186467w]

Perfect Peonies not only crafts beautiful gifts but also embodies the essence of meaningful and convenient gifting. As a women-owned business, their touch of care and innovation resonates profoundly, making them a go-to choice for spreading joy and appreciation. https://perfectpeonies.com/

[John31397186467w]

Grow Property Management provides a comprehensive and insightful resource for property managers. It offers valuable guidance on effectively managing properties, which is essential for maintaining tenant satisfaction and property value. This guide is a must-have for anyone in the property management industry. https://philadelphiapropertymanagementsolution.com/10-responsibilities-of-a-property-manager/