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Error Message when trying to authorize eReader

New Here ,
Oct 19, 2017 Oct 19, 2017

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I am recieving the error message "E_ADEPT_USER_UNKNOWN" every time i try to authorize my ereader (NOOK color) in digital editions.  It is telling me to go to http://adeactive.adobe.com/adept/Active.  I did not find this to be of any help because the error message is not listed there.  It is also providing this "um:uuid4088dd0-5778-490b-df804a9c5989", I am not sure what this is.  At the top of the box it also says it is an "Activation server error". 

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New Here ,
Oct 19, 2017 Oct 19, 2017

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It wasn't answered, I accidentally clicked that.  OOPS

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New Here ,
Nov 17, 2017 Nov 17, 2017

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I have the same problem. I tried to desinstall and reinstall ADE, but the problem persists.

Could you solve your problem, and if yes what did you do ?

Fredi

fredi.wuthrich@gmail.com

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New Here ,
Nov 21, 2017 Nov 21, 2017

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I have the same problem.

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New Here ,
Nov 25, 2017 Nov 25, 2017

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I had somthing identical. the solution was: Authorisation second e-reader fails

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Community Beginner ,
Mar 08, 2023 Mar 08, 2023

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I have no "adept" anywhere on my computer. What to do? It's a Mac, so it might be buried deeply, but the issue remains. Any ideas? I'm assuming, with what you post, that Adept is an a different Adobe product? 

 

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New Here ,
Feb 28, 2018 Feb 28, 2018

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I have the same problem, was there any solutions?

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Community Beginner ,
Mar 08, 2023 Mar 08, 2023

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Is there an answer for the Mac? It does not have the same structure as a PC, which the answer here is for.

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