Error opening ebook

[leirepayi]

Hi

My library has opened a ebook service. I've got a BQ Classic ereader but once I've transfered the ebook to my ereader, when I try to open it, it says "The book is not readable". I follow the instructions established by the library and the manufacturer's indications, as they answered when I sent them when I discover the error. https://www.bq.com/en/support/help/650

They recommended to follow exactly those instructions and in case that shouldn't work, to ask Adobe. Can you help me,please?

[Nanaky]

Can you read the eBook in Adobe Digital Edition?

[leirepayi]

Yes.

[Nanaky]

Then seems the eBook and Adobe Digital Edition fine. Support your eBook Reader the format of the eBook?

[leirepayi]

That's what the technical specifications  say.

[carolt62674260]

I have a similar question. I have a NOOK and together with ADE I was able to open ebooks. However, with my latest downloads the books come into the NOOK but I can't open them because it says Author Unknown instead of the author and then "sorry unable to open book" or it says "book returned". Anybody else experiencing this lately. I download from the New York City Public Library.