error while trying to sign in Adobe Digital Editions - E_AUTH_NOT_READY ?

[ewv72796291]

Hello,

I downloaded ADE, tried to sign in, forgot password, changed it via de site and tried to authorise my computer. When I signed in again (several times) it says:

code: E_AUTH_NOT_READY.... same message after closing the program and starting up.

Can anyone help please? thanks!

[Nanaky]

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

[ewv72796291]

Thank you, I got as far as 'Select the Adept Key'. When I do I see two options: Activation and Device. Can't find 'File - Export ' in those two. Please help some more

[Nanaky]

Has you check it if found in menü file and then export in front of the window?

[ewv72796291]

yes, but can't find Export Range either?

[Nanaky]

You has found File?

[nancyl89878430]

I have the same problem.

I followed you procedure but I cannot delete my adept key.

What should I do?

[Nanaky]

nancyl89878430 schrieb:

I have the same problem.

I followed you procedure but I cannot delete my adept key.

What should I do?

What happens when you try it?