errormessage: "Number of activations exceeded" though I only use 2 devices.

Report · Feb 16, 2014

Thank your for helping me with this issue.

I had to reset my mobile phone and my tablet and now this message appears on my mobile phone:

"Number of activations exceeded" though I only use 2 devices.

I use Mantano reader premium.

Kind regards,

Regula

Report · Feb 16, 2014

If you have different reader applications on the same device or the same desktop computers, it is likely that each one requires activation. Since each application likely has its own device and application identification they will count as separate activations and reduce your number of activations.

Please refer to http://kb.datalogics.com/articles/FAQ/FAQ-on-Activations-in-Adobe-RMSDK-and-Adobe-Digital-Editions?r... for more information on Activation.

Report · Feb 16, 2014

Thank you Dominic, unfortunately your link does not give me the exact help

what to do next.There are only some general links.

Somewhere in the forum I found this:

. If you reach the limit,

contact Customer Service to increase your allowable activations. Please

let us know if these will help in resolving your issue.

Is there an emailadress to contact, sinI am at work and can't chat.

Thank you and kind regards,

Regula

2014-02-17 7:41 GMT+01:00 Dominic Michael <forums_noreply@adobe.com>:

Re: errormessage: "Number of activations exceeded" though I only use
2 devices. created by Dominic Michael<http://forums.adobe.com/people/Dominic+Michael>in *Adobe
Digital Editions* - View the full discussion<http://forums.adobe.com/message/6127568#6127568

Report · Feb 17, 2014

Contacting customer service and increasing the activation count will help resolving the problem.

Report · Feb 17, 2014

Thank you Dominc,

I chatted with someone and need to get back to them in the evening since I

live in Switzerland, we are 9 hours ahead and no one can help me right now.

I thought you are helpdesk but I was wrong, sorry.

Thank you for your informations, kind regards,

Regula

2014-02-17 9:46 GMT+01:00 Dominic Michael <forums_noreply@adobe.com>:

Re: errormessage: "Number of activations exceeded" though I only use
2 devices. created by Dominic Michael<http://forums.adobe.com/people/Dominic+Michael>in *Adobe
Digital Editions* - View the full discussion<http://forums.adobe.com/message/6127786#6127786