HELP! error getting license. license server communication

[Guest]

Our customers are getting an error message when they try to download their purchase "e_lic_license_sign_error" or " error getting license. license server communication" We have not come across this error message before and have been unable to resolve this issue. Could you please let us know know how to fix this problem?

[shreya]

Hello,

Please send us the error snapshot !

[dm50230518]

I keep having the same problem - I've tried ever other option on the forum and nothing is working. This is a screenshot of the error message each time.