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Highlight default

New Here ,
Jul 30, 2020 Jul 30, 2020

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Whenever i try to highlight a passage in a document in digital editions for android it disappears and becomes invisible. When I go in under "Highlights" I can see that there's something there on that specific page but I don't see any text. It also shuts down or goes completely berserk and jumps from page to page.

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Adobe Employee ,
Jul 30, 2020 Jul 30, 2020

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Hi,

Apologies for the inconvenience caused to you.

Please help us with the following things in order to understand the issue better-

 

  1. ADE version you are using
  2. Android device and its version you are using
  3. Is the issue occuring with the specific document? Have you tested the other docs.?

 

Regards,
Ajit

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Adobe Employee ,
Aug 03, 2020 Aug 03, 2020

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Hi,

Hope you are doing good.

I would request you to provide the information so that we can assit you further on this.

Looking forward to your response.

Regards,
Ajit

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New Here ,
Aug 07, 2020 Aug 07, 2020

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1. Im using the 4.5.11.187303 version on my computer

2. I'm using it on my Samsung galaxy s9 (not sure if that's what you're asking) and version 1.0

3. So far it's only occurred with this one document but since it doesn't happen every time I try to highlight something its hard to tell if it's the same with other documents. Its like some paragraphs are impossible to highlight while others works fine.

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Adobe Employee ,
Aug 12, 2020 Aug 12, 2020

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Thanks for sharing the information.

I have sent you a private message. Please check your inbox and provide the requested information as that will help us in diagnose the issue at our end.

Regards,

Ajit

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