How do I merge two adobe accounts into one or simply delete one of these accounts?

Report · Sep 11, 2012

Sometime ago I set up an Adobe Digital account when I was reading eBooks from the Library. I decided it was too cumbersome carrying a lap top around to a read a book so I had not used the account in quite some time.

I was given a kobo reader as a gift and as I downloaded and purchased a book it was not loading correctly in the kobo. The id in the kobo is different than the Adobe ID I originally set up. I was receiving a server error upon opening Digital Reader. I am guessing here but I believe it may be related to the Adobe Digital ID I have. With this in mind I removed the Digital Reader software, set up a new account and reinstalled the Digital Reader but it loaded my previous ID. I searched for a solution to deactivate one of them and saw a reference to emailing support but link did not take me to an e-mail address that I could see.

Please provide the best way to fix this issue. Reading books on these devices should not be this complicated and this entire 2 day process has been very frustrating to say the least. Please provide the exact steps to deactivate an account and set up the software with the new Adbobe ID I created.

Thank you

Keith

Report · Jul 15, 2014

I too over the years have ended up creating duplicate accounts but cannot locate information about merging my accounts and serial numbers. My computer crashed and I am am knowing trying to load my purchased Photoshop program from the CD bout can't located the serial number.

Report · May 15, 2018

Wow, no response since 2012. I have this issue too. I've tried using their chat feature, but no one ever responds. I've been holding for an hour so far with no one coming online. Yesterday I left it on throughout most of the day and no one came on. Thats Adobe's customer service for you. Ridiculous!

Report · May 15, 2018

I had a similar problem where I had created an Adobe ID for Photoshop Elements for work, and later our IT department created a new ID for me to join a group account for Acrobat. The only way to fix it was to get Adobe on the phone and have them merge the two accounts. It took quite a bit longer than I had anticipated, but it did ultimately get resolved. I now have one ID for both my Adobe products.

Report · Mar 27, 2020

Here we are in 2020 and I am having the same problem! Waited on hold for over an hour today before giving up.

Called sales earlier and they answered within a minute. Guess we know where their money is going...

Report · Apr 01, 2020

Hi Statia1,

were they enabled to merge the two accounts?

Thanks!

Stay Healthy!

Report · Jun 30, 2021

You would think this would be simple and would be a darn link. Why can't they just let us know how to merge accounts. Now I have things in the cloud with one and can't get to the other.

Warren

Report · Aug 02, 2022

Well. August 2022 and I see no answer on this thread. I too have multiple accounts and have never been able to figure out how to merge them. I've considered calling but I know what that will get me...

Report · Nov 26, 2022

I too am having this problem. I have Photoshop through my company, but I have to pay for Illustrator myself 😕

I would love to be able to have all my CC apps accessible at the same time.