How do I overcome this problem authorizing my Kobo e-reader?

[Guest]

When I click-on "Authorize Device" I get the following message: 'This computer is authorized without an Adobe ID' despite me having one.

When I then click-on create Adobe ID it takes me to the page with my existing Adobe ID.

When I enter my existing Adobe ID & password a message tells me I have no internet connection, when I do.

I'm going around in circles.

Please advise anyone.

Thanks

[Dietlueb]

I'm struggling with the same problem - did you find any solution yet?

[Guest]

No I haven't.  Adobe customer services are useless, they just refer me to the forums from which no-one has offered a solution.