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How to remove cancelled adobe id from digital editions?

New Here ,
Jan 20, 2021 Jan 20, 2021

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Dear community,

I realized that I have some old adobe ID's for several email addresses.

I cancelled all of them. When I wanted to download an e-book and open it on my Tolino it said that the adobe ID of the Tolino and the book do not match. I checked and in my digital editions I saw that still and old email address is in. To cancel it I have to enter my password. But as this old account is deleted, it says the password I have entered is wrong. Also, I have tried to reinstall it several times so that maybe I can log in with a new adobe ID. However, it always refers to the old ID and I am somehow stuck. Can anyone help me here how I can remove the old ID?

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Community Expert ,
Jan 20, 2021 Jan 20, 2021

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i'm going to move this message in case the process is different for signing into adobe digital editions.

 

but, if it's the same as for cc subscriptions, go to https://www.adobe.com/privacy.html, click contact us and request your defunct adobe ids be deleted.

 

<moved from account, payment & plan>

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