how to update password with out of use email address

[BruceD]

BruceD

how to update password with out of use email address25-Nov-2013 7:37 PM

I have adobe digital editions on my desktop computer - it is authorized to an old out of use email. I can read books on the desktop.

On my Note3 phone, I can log into adobe using my new current email but I can't open eBooks.

I can't use the old email to log in because the password has to be verified with a confirmation email to that old non-existent address.

How do I escape this conundrum?

1) I would like to authorize my computer using my current email.

2) I would like to authorize my new Note3 phone - so I can read my DRM protected books.

Thanks

[sjpt]

I think the only way is going to be to contact Adobe directly to see if they can help.

Good luck, and let us know how you get on with them.

Try Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html,

or as a slight short cut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=using-my-product-or-service

Click on 'I still need help' and then you should see 'Chat with an Agent' at the bottom of the page.

'Ask our experts' will indeed just lead you back to this forum.

Sometimes you will get ‘Sorry! All agents are busy— please check back soon.’

Don’t refresh the page, just hang on and it should eventually go to ‘Chat Now, and agent is available’.