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HP replaced my main board and now I can't authorize my computer.

wbardua
New Here ,
May 14, 2015 May 14, 2015

My computer, an HP laptop, failed and HP replaced the main board. All my data and files were lost. Now I can't get ADE to authorize my computer. What can I do?

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shreya Adobe Employee
Adobe Employee ,
May 14, 2015 May 14, 2015

What is the exact error that you are getting ?

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wbardua
New Here ,
May 15, 2015 May 15, 2015
In Response To shreya

The error message is: You can only authorize this computer with an Adobe ID hasn't been previously used to authorize any other computer or mobile devices. Please try again.

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shreya Adobe Employee
Adobe Employee ,
May 19, 2015 May 19, 2015
In Response To wbardua

Which version of ADE you are using ??

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wbardua
New Here ,
May 19, 2015 May 19, 2015
LATEST
In Response To shreya

ADE 4.0

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