I cannot authorize my computer for Adobe Digital Editions

New Here ,
Jan 09, 2014 Jan 09, 2014

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I tried to authorize my computer for Adobe Digital Editions, but I got an error message saying that I cannot use an ID that has already been used to authorize another device (I have previously authorized my laptop with this ID). The error message makes no sense to me since the whole point of authorization is to be able to read books on several devices.

When I try to open my Ebook without authorization, I get the E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER error so that is not an option either.

Can someone please help me solve this issue?

Thank you in advance!

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correct answers 1 Correct answer

Guide , Jan 09, 2014 Jan 09, 2014
For the authorization see below.BUT if you have already accessed new books while not authorized check point 2 BEFORE REAUTHORIZATIONotherwise you may regain access to the old books, but lose access to the new ones for ever.1) ~~~~~Sometimes ADE gets its registration/activation confused and in a semi-authorized state.Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.Unfortunately, it often then gives misleading error messages about what is wrong.A co...

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Guide ,
Jan 09, 2014 Jan 09, 2014

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For the authorization see below.

BUT if you have already accessed new books while not authorized check point 2 BEFORE REAUTHORIZATION

otherwise you may regain access to the old books, but lose access to the new ones for ever.

1) ~~~~~

Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.

Unfortunately, it often then gives misleading error messages about what is wrong.

A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

Another is  "E_AUTH_NOT_READY"

This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

Restart ADE, and then reauthorize with your (old) Adobe ID.

In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

2)  ~~~~

Running without authorization is a vicious trap that Adobe lays for unsuspecting customers.

They do give very mild warnings, but not nearly strong enough.

When you register 'without ID', ADE creates an anonymous/implicit ID with limited powers (eg can't be used to share with other devices).

Whenever you first load a DRM book, that copy of the book is associated with whatever ID the computer is registered to at the time.

Any book you load while this anonymous ID is active gets associated with that ID, and can't be read on any other device.

When you properly register your computer with a real ID, that old anonymous ID is lost.

Now you don't have any devices that can read the book.

The only way I know round this is to use a DRM stripper such as epubee BEFORE you deauthorize the device.

I do NOT advocate using such code to get around the valid limitations placed on a DRM book.

However, where the problem arises only because of the ineptness of Adobe's ADEPT DRM infrastructure and its implementation,

such a measure is totally justifiable.

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New Here ,
Jan 09, 2014 Jan 09, 2014

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Thank you! Removing the authorization and reauthorizing solved the problem

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New Here ,
Jan 10, 2014 Jan 10, 2014

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How do you remove authorization?

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Guide ,
Jan 10, 2014 Jan 10, 2014

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see post 1 above.  A stupidly hidden feature or ADE

This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

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New Here ,
Jan 10, 2014 Jan 10, 2014

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thank you didn't work first time I tried it  - problem solved and now authorized.

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Community Beginner ,
Feb 11, 2015 Feb 11, 2015

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I get a Connection Error warning.  "Digital Editions could not connect to the activation server. Please make sure you are connected to the Internet."  I have had to wipe my computer clean and reinstall all programs.  I now cannot download books  without getting this error.  I am using Google Chrome and have an active ID and password with Adobe.  I tried the ctrl-shift-d but it did not work.    Any suggestions would help.  Thank you.

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Community Beginner ,
Feb 11, 2015 Feb 11, 2015

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After doing a lot more reading on this forum, I found the answer to my problem.  I uninstalled ADE Version 4.0 and installed ADE Version 3 and I was able to authorize my computer and download books to my Kobo.  I'm not sure if this will help with any other problems on this thread.

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New Here ,
Nov 14, 2015 Nov 14, 2015

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I have a Mac 10.6.8 and have tried all available versions of ADE to authorize my computer. I get a message saying ADE will only work with newer Macs - above 10.6! What can I do?

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LEGEND ,
Nov 14, 2015 Nov 14, 2015

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Install a older version of Digital Edition: Adobe Digital Editions downloads

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New Here ,
Mar 15, 2015 Mar 15, 2015

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Thanks.  Trashing the authorization file did the trick.  Annoying!! 

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New Here ,
Oct 02, 2017 Oct 02, 2017

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Thanks for your help. Problem solved.

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New Here ,
Mar 24, 2022 Mar 24, 2022

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If I erase the authorization and reenter it, will I still have access to the licensed textbook that is currently linked to the authorization?

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New Here ,
Mar 13, 2015 Mar 13, 2015

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I have tried all of the above still nothing. I have a new PC with Widows 8

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New Here ,
Mar 30, 2016 Mar 30, 2016

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We have some Adobe DRM authorisations on devices that we no longer have and we now can not authorize new devices. So I've been looking all over my account settings to see how I can remove a few or all devices from my account. That should enable me to add alle the current devices (again) to my Adobe DRM account. Anyone got the solution for this?

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LEGEND ,
Mar 31, 2016 Mar 31, 2016

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To reset the activation contact customer support chat https://helpx.adobe.com/contact.html?step=ADE_adobe-id-signing-in_stillNeedHelp and ask for reset of adobe ID.

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Guest
Apr 18, 2017 Apr 18, 2017

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I have the same problem and can't figure out how to solve it. Can somebody help?

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