I cannot download to my Kobo. Books are in ADE but won't transfer to the device. Activation is done.

[Guest]

I have purchased books from the Kobo Bookstore and they appear in ADE but I can't transfer them to the device. ADE stops working when I try to transfer. I have checked the activation with the support centre and they say all is in order. I recently installed Windows 10 and have downloaded the most recent version of ADE.

[Nanaky]

1. Close all applications.
2. Choose Start > Run.
3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
5. Select the Adept key.
6. Choose File > Export.
7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
8. Right-click the Adept key and choose Delete.
9. In the Confirm Key Delete dialog, click OK.
10. Close the Registry Editor.
11. Open Adobe Digital Editions and reauthorize.

[Guest]

Regrettably this did not work. I deleted the most recently downloaded books, closed ADE, rebooted by computer and tried to re-download the purchased books. The program just stalled even when downloading the books from the seller. Should I try uninstalling the program and reinstalling? thanks for your help.

[Nanaky]

Try if works with a sample file:

http://www.adobe.com/de/products/digital-editions/eBook.html

[Guest]

Yes, the sample file worked and very quickly. So I tried one of the purchased books again and it said 'Preparing to copy 'Name of the Book' and then it just hung there. Thanks for your help!

[Guest]

Hi again,  Just went back to the Kobo, restarted it after downloading the sample and the books appeared! I'm good now - thank you for your help!!

[Nanaky]

Your Welcome.