I need a new ADobe ID since my new computer is not authorized and will not authorize because I had an authorization on my old computer, which no longer exist What do I do?

[36temaz]

Adobe Digital Editions will not authorize my new computer because I had an authorization on my old computer, which no longer exists.  What do I do?

[AadeshSingh]

Hi 36temaz,

You need to contact our customer service team, please follow this link Contact Customer Care, Sign In using your Adobe ID & click on "Still need help? Contact us" button to initiate a chat/call.

Regards,
Aadesh

[GlenysY]

I was in the same position - old computer crashed after two weeks when I upgraded to Windows 10 - hardware probably incompatible or old. My boot disc wouldn't recover it so I had to buy new one with preloaded Windows 10.

Got red error msg about not being able to use previous e-mail ID for authorisation. I saw this tip on an Internet page when I researched it.

Open Adobe Digital Editions  - then Type in Crtl+Shift+|Del.

I can't understand the logic  but it worked for me - I was then able to type in my usual e-mail address and it was authorised and it is working OK for new books I am downloading from my local library and they transfer to my Nook reader OK.

The only snag - it wouldn't work for one I had just downloaded previous to authorising it. I will have to read that one in my browser. Shame!

[jiporter · Accepted solution]

Correct answer was given here:

I can't de authorize my computer. It just keeps saying to try again later.