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Issue with downloaded ebook on my iPad Pro.

New Here ,
May 06, 2023 May 06, 2023

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Acsm normally downloaded and opened on my Ipad. The ebook appears in ADE, but when I open it :  very few readable pages, mostly text barely visible, erased, or white pages.

Unreadable ebook !

I reinstalled ADE. No changes

Any solutions ?

 

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ACSM files

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New Here ,
Aug 04, 2023 Aug 04, 2023

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Having the same issue, adobe is going to call me back 

 and I'll post an update!

 

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New Here ,
Aug 05, 2023 Aug 05, 2023

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Hi! I never got a call back but figured this out! Adjust the brightness on the document by clicking the :sun: symbol.5711AEAA-FB63-4F2F-B619-72AD7C4C981C.png252CC772-4CAB-41B1-B9D7-446E327086BD.png

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New Here ,
Aug 05, 2023 Aug 05, 2023

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Let's explore some potential solutions to resolve this problem:

  1. Ensure you have the latest version of Adobe Digital Editions (ADE) installed on your iPad. Update the app from the App Store to ensure you have the most recent version.

  2. Check if your iPad has enough storage space available. Sometimes, limited storage can cause issues with rendering eBooks properly.

  3. Verify that you have a stable internet connection while opening the ACSM file. ADE needs to connect to Adobe's servers to authorize and download the actual eBook associated with the ACSM file.

  4. Try opening the ACSM file on a different device or computer using ADE. If the issue persists on other devices as well, it may indicate a problem with the file or the authorization process.

  5. If possible, try downloading the eBook in a different format directly from the source or the online bookstore where you obtained the ACSM file. Some issues can occur during the ACSM to EPUB/PDF conversion process, leading to rendering problems.

  6. Contact the customer support of the platform or bookstore from which you purchased the eBook. They might be able to provide assistance or even offer a replacement if there are issues with the original file.

  7. If none of the above steps work, you may need to reach out to Adobe Support for more specific assistance with the ADE application and troubleshooting the ACSM file issue on your iPad.

Keep in mind that ACSM files are just license files used for downloading eBooks and authorizing them in ADE. The actual eBook content is downloaded separately, and any rendering issues might be related to the eBook file itself or the compatibility with the ADE application.

I hope one of these solutions helps resolve the problem, and you can enjoy reading your eBook without any issues. If the problem persists, don't hesitate to seek further assistance from Adobe Support or the eBook provider.

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