• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Kobo.com dowloaded acsm file cannot be opened on ADE

New Here ,
Dec 17, 2021 Dec 17, 2021

Copy link to clipboard

Copied

I just purchased a book on Gandhi bookstore that is synchronized with Kobo.com and I want to read it on my Kindle. When dowloading the file from kobo.com (browser), file seems to be broken. When trying to open on ADE, the error message goes: 

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

 

I can open the file and it synchronizes with Kobo desktop application, file is there and opens fine. I just don't want to read it there but on my Kindle for which I need ADE to get the actual file. 

 

I've contacted Kobo support and they say it has to do with an authorization error in ADE, I should deauthorize, then again authorize which I'm unable to do. When trying to deauthorize the error message goes:

Unable to deauthorize. Please try another time. 

 

I've tried uninstalling and installing again ADE, the same message. Support at Adobe also cannot help. 

 

What else can I try?

TOPICS
ACSM files , Deauthorization , Download , Kobo editions

Views

148

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation