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Kobo will not Open Books from ADE

Community Beginner ,
Apr 09, 2021 Apr 09, 2021

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I have been trying to open books on my Kobo downloaded from Overdrive. I have uninstalled, reinstalled, unauthorized, authorized and tried different computers. I keep getting the same message that my e-reader is not authorized to open the books. 

 

I have tried authorizing using my Adobe ID and my Overdrive ID. 

 

nothing. I have contacted Kobo - no help.

 

I have contacted Adobe - was told to use the chat feature, person on the chat feature said because it is a free product they don't offer support. 

 

It is clear that I am not the only person having these issues. I am accessing the books from my library and should have access to read them. 

 

 

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Adobe Employee ,
Apr 27, 2021 Apr 27, 2021

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Hi,

 

I have sent you a private message and shared the details to contact us directly so that we can connect and look into the issue. I will be looking forward to your response.

 

Regards, 

Vaibhav

(Adobe Support)

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New Here ,
Apr 27, 2021 Apr 27, 2021

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Hi,

 

I have the some problem with my Kobo. 

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Can you please help me?

 

Thanks, Erika

 

 

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Adobe Employee ,
Apr 27, 2021 Apr 27, 2021

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Hi,

 

I have sent you a private message. I will be looking forward to your response.

 

Regards, 

Vaibhav

(Adobe Support)

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New Here ,
Apr 28, 2021 Apr 28, 2021

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I had the same problem. have you find a resolution? Thank you

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New Here ,
Apr 28, 2021 Apr 28, 2021

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Same problem here.  How about posting the solution instructions where everyone can see them?

 

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New Here ,
Apr 28, 2021 Apr 28, 2021

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Hello

I have the same problem 

unable to open previously purchased books (from Kobo) on ereader or on computer

 

 

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New Here ,
Sep 13, 2022 Sep 13, 2022

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Another bunp from me!  OverDrive authenticated.   The Ebook reads well in ADE, but my Kobo (Aura), authenticated, tells me it cannot open the book because it is protected by DRM and I have to re-auth.  I went through the entire process 2 times with Kobo, still the same issue.

 

Please help!

 

 

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